Shipping and Refunds Information

 

Thank you so much for shopping with us!

 

We aim to post your parcel within 2 to 5 working days from when your order is processed.

Once posted you will receive an email notification to let you know your order has been dispatched.

 

We post all of our parcels via Royal Mail on a standard 1st class delivery service.

 

UK shipping will take the standard 1 to 2 business days to reach you.

European shipping will take 4 to 7 business days for your parcel to reach you.

Please note, we are not responsible for any customs charges you may be given upon receiving your order if you ordered from an EU country.

International shipping should take between 5 to 7 business days for your parcel to reach you.

All our packaging is completely recyclable and biodegradable. 

Refunds

If, by any chance, you are dissatisfied with our product, kindly reach out to us via email at hello@soielondon.com, providing your customer number, within 14 days of your purchase.